Privacy Policy
Groenensteyn collects only the data needed to improve our services. We treat the information we collect about you and your use of our services with care. Your data will never be shared with third parties for commercial purposes.
2. Sharing data with third parties
We may share your information with third parties as necessary to provide our services. This may be the case, for example, when we use external service providers for shipping and logistics. These third parties only have access to the necessary data and may not use it for other purposes.
3. Data storage and security
We store your data in a secure and confidential manner. We take appropriate technical and organizational measures to protect your data against loss, theft, unauthorized access or unauthorized use.
4. Your rights
You have the right to access, correct, limit or delete your personal data. You can also object to the processing of your data. Please contact our customer service team to exercise your rights.
5. Retention periods
We do not retain your data longer than necessary for the purpose for which it was collected. If legal retention periods apply, we will comply with them.
If you have any questions or comments about our privacy policy, please contact our customer service department:
E-mail: info@groenensteyn.com
Phone number: +31 20 261 2375
This privacy policy applies to the use of Groenensteyn's website and services. Any changes to the privacy policy will be posted and the effective date updated. Previous versions of the privacy policy will then expire.
Data processing at Groenensteyn
• Our online store was developed using Shopify's software.
• Personal data you provide to us is shared with Shopify.
• Shopify has access to your data to provide technical support and will not use your data for any other purpose.
• Shopify is contractually obligated to implement appropriate security measures, such as SSL encryption and a strong password policy.
• Shopify is a certified processor of credit card data.
• Shopify uses cookies for technical information, but does not collect and store personal data.
• Shopify may share collected data within its own corporate group to further improve services.
• Shopify takes into account the applicable legal retention periods for personal data.
• The EU/US Privacy Shield applies, which means that your data may be processed in the United States.
Web hosting - Shopify:
• We use web hosting and email services provided by Shopify.
• Shopify processes personal data on our behalf and does not use it for its own purposes.
• Shopify may collect metadata about the use of the services, but it does not contain personal data.
• Shopify has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of personal data.
• Shopify is contractually obligated to maintain confidentiality.
Email and mailing lists - Shopify:
• For our business email traffic, we use the services of Shopify.
• Shopify has taken technical and organizational measures to prevent the misuse, loss and corruption of data.
• Shopify has no access to our mailbox and treats all of our email traffic as confidential.
Payment processors - Mollie:
• For payment processing in our online store, we use Mollie's platform.
• Mollie processes your name, address, city and payment information, such as bank account or credit card number.
• Mollie has taken appropriate technical and organizational measures to protect your personal data.
• Mollie may use your data to further improve the service and share anonymized data with third parties.
• The aforementioned data protection safeguards also apply when Mollie engages third parties.
• Mollie does not retain your data longer than permitted by law.
Shipping and logistics at Groenensteyn:
PostNL
• For the delivery of your order, we use the services of PostNL.
• We share your name, address and city information with PostNL so they can make the delivery.
• PostNL uses this data only for the performance of the agreement.
• If PostNL engages subcontractors, your data will also be provided to these parties.
DHL
• For the delivery of your order, we use the services of DHL.
• We share your name, address and city information with DHL so they can make the delivery.
• DHL only uses this data for the performance of the contract.
• If DHL uses subcontractors, your data will also be provided to these parties.
Fedex
• We use the services of Fedex to deliver your order.
• We share your name, address and city information with Fedex so they can make the delivery.
• Fedex uses this data only for the performance of the agreement.
• If Fedex engages subcontractors, your information will also be provided to these parties.
UPS
• We use the services of UPS to deliver your order.
• We share your name, address and city information with UPS so they can make the delivery.
• UPS uses this information only to perform the contract.
• If UPS engages subcontractors, your information will also be provided to those parties.
The purpose of data processing at Groenensteyn
General purpose of processing
• Your information will be used solely for the purpose of our services.
• We do not use your data for (targeted) marketing unless you have given your explicit consent.
• Your information will not be shared with third parties except to meet accounting and administrative obligations.
Automatically collected data
• Data automatically collected by our website is used to improve our services.
• This data, such as your IP address, web browser and operating system, is not personal data.
Cooperation in tax and criminal investigations
• In some cases, Groenensteyn may be legally required to share your information in connection with tax or criminal investigations.
• However, we will oppose the sharing of your data within the scope of the law.
Retention periods
• We keep your data for as long as you are a customer with us.
• If you indicate that you no longer wish to use our services, we will retain your customer profile and interpret this as a request to delete your data.
• We must retain invoices containing your (personal) data due to applicable administrative obligations.
Your rights
• You have the right to access the data we process, have it rectified, limit processing and request portability.
• You may submit a request to our privacy contact, and we will respond to your request within 30 days.
• If necessary, we may ask you to identify yourself before we provide transcripts or copies of your information.
• You also have the right to complain to the Personal Data Authority if you believe we are using your data in an inappropriate way
Inspection rights
• You have the right to see the data processed by Groenensteyn that relates to or is traceable to your person.
• You can submit a request and receive a response within 30 days.
• If your request is granted, they will send you a copy of all the data, including a list of the processors holding that data.
Right of Rectification
• You have the right to have incorrect personal data corrected.
• You can submit a request and receive a response within 30 days.
• If your request is granted, they will send you confirmation that the data has been updated.
Right to restriction of processing
• You have the right to restrict the processing of your personal data.
• You can submit a request and receive a response within 30 days.
• If your request is granted, they will send you confirmation that the data will no longer be processed until you lift the restriction.
Right to transferability
• You have the right to have your personal data processed by Groenensteyn performed by another party.
• You can submit a request and receive a response within 30 days.
• If your request is granted, they will send you copies or transcripts of all data they have processed about you.
Right to object and other rights
• You have the right to object to the processing of your personal data by Groenensteyn. In the event of a justified objection, they will cease processing and make copies/copies of the data available.
• You also have the right not to be subjected to automated individual decision-making or profiling.
Cookies
• Google Analytics: Through our website, cookies are placed by the U.S. company Google as part of the "Analytics" service. We use this service to track visitor behavior on our website and generate reports. Based on applicable laws and regulations, Google may be required to provide access to this data. However, we have not allowed Google to use the obtained analytics information for other Google services.
• Third Party Cookies: If third-party software solutions are used that set cookies, this is noted in this privacy statement.
• Privacy Policy Changes: We reserve the right to change our privacy policy at any time. The most recent version of the privacy policy can always be found on this page. If the new privacy policy affects the processing of data already collected about you, we will notify you via email.
Contact details
Groenensteyn
Herengracht 420
, 1017BZ, Amsterdam, Netherlands
E-mail address: info@groenensteyn.com
Phone number: +31 20 261 2375
Chamber of Commerce number: 89726634